Privacy Policy

1. Who we are

General Handyman Services is a sole trader operating in Watford and the surrounding areas of Hertfordshire and Greater London. Our registered address is 78 Ashburnham Drive, Watford, WD19 7PU. You can contact us at +44 7473 991152.

We are the data controller for the personal information we collect through this website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

When you use our contact form or request a quote, we collect:

• Your name
• Your phone number
• Your postcode
• A description of the work you need
• Your email address (if provided)

We may also collect technical data such as your IP address, browser type, and pages visited through standard server logs and analytics tools.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the requested work
• Send you a follow-up message about your project (if relevant)
• Improve our website and services

Our lawful basis for processing your data is legitimate interests (responding to your enquiry) and, where applicable, contract performance (carrying out agreed work).

4. How long we keep your data

We retain enquiry and contact data for up to 2 years from the date of your last contact with us. Financial and job records required for tax purposes are kept for 6 years in accordance with HMRC requirements. After these periods, your data is securely deleted.

5. Who we share your data with

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who help us operate our website and business (such as our website hosting provider and messaging platform), strictly for those purposes and under data processing agreements. We do not transfer your data outside the UK.

6. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. Analytics data is anonymised and aggregated. You can control cookie preferences through your browser settings. A cookie consent notice will be displayed on your first visit.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Erase your data (the "right to be forgotten")
• Restrict or object to how we process your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at +44 7473 991152. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.